How to deliver unrivalled customer experiences

In discussion with Kyla Adams of Virgin Atlantic

In a world where most businesses have many competitors, it is difficult to find a really true differentiator. Many are turning to customer experience in order to retain and attract new clients and customers and stand out from the crowd.

But it isn't as easy as you think to implement and maintain.

If you don't get this right, your paying customers will vote with their feet and your brand and reputation will be damaged.

This discussion with Kyla Adams, Customer Journey Manager at Virgin Atlantic explores the importance of customer experiences in the current climate, whether it can be trained or not and what are the key ingredients to delivering unrivalled experiences.

Viewers will learn...

1. The importance of an unrivalled customer experience

2. How customer experience is a critical differentiator in a saturated market

3. Whether customer service is engrained or something that can be taught

4. Who in a business should be responsible for delivering it

5. Why so many businesses get their customer experience so wrong

6. The key to delivering an unrivalled customer experience

Register NOW and access the full unedited discussion with Kyla. We dig deep on each of these critical areas and share our insight from years of being on a mission to deliver unrivalled customer service.

Get to know Kyla…

Passion, energy and a willingness to bring about change and make things better are three things that are super important to Kyla, and pretty much sum her up!

Over the last 11 years Kyla has worked for three large reputable brands, across different industries and multiple roles, spanning key areas across product, change/ delivery, operations & customer.

Kyla's current focus is driving forward the customer journey for Virgin Atlantic, making it seamless and memorable.

Her professional accreditations include...Prince 2, APM Project Management Fundamentals & Lean certification.