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Who do you talk to when it gets lonely?
When you are running and scaling a small business, you are often surrounded by people but the irony is that you have nobody to talk to and nobody to listen. Small business owners don’t know what they don’t know. It is often unchartered waters and you encounter challenges of a positive and negative nature on […]Read more
When the going gets tough, the tough do business
With inflation currently high and a cost-of-living crisis upon us, you’d be forgiven for thinking that business confidence would be at an all-time low. But, according to the TSB and Small Business Britain; over two-thirds of small business owners still expect growth during 2023. That’s a wonderful sign as SMEs account for around 60% of […]Read more
When does client retention start?
At the end of the first year of working with my first Accountant, I received an email. “Thank you for your business and for working with us for the coming year, please find attached your invoice.” Now, I hadn’t heard from the Business Owner since month one when we were in set-up and hand-over. Not […]Read more
Why customer feedback is like gold dust
When I worked in my corporate role, we rarely asked clients for feedback on our performance. What was working, where could we improve? Maybe it was naivety, maybe it was poor systems and heavy workload, maybe it was arrogance. I can hazard a guess which! After coming from a £50m turnover, market leading, privately owned […]Read more
How do you get your prospects from pending to spending?
If I ask 10 sales people their views on when you should stop chasing a prospect who isn’t committing, I’ll get 10 different answers. “Give them three months!” “Chase them up four times.” “Until they stop calling you back.” The problem is, they are all wrong. Sales people and busy business owners tend to give […]Read more
How do successful small businesses benefit from Business Mentoring?
Many will think that the most likely time to call on professional business support would be at the very start of the business journey. In my experience, it’s often much further down the business path when a mentor is most needed. At the beginning, there’s a ton of support for would-be business owners to call […]Read more
Why you need to keep marketing
When you are having a poor sales month, it isn’t because of work you have or haven’t done this month. It’s the work you did or didn’t do three to four months ago when you were flat out with work that is the issue. I was invited to be a guest on a podcast recently […]Read more
Why you should talk in a language your clients understand
I was with a client in the last few days who have a new business partner. They were talking in TLAs. You know, Three Letter Acronyms. KPI this. SLA that. SWOT the other. Blah, blah, blah. My client didn’t have a clue what was being said. They said in a broad Yorkshire accent, “We’re from […]Read more
Should I put my prices up?
This question is dividing opinion in the current environment. I am seeing and hearing three different strategies being adopted. Some are reducing prices because they either fear losing business to competition, feel it is the right thing to do to support their clients or feel this is the only way they can win new business. […]Read more
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